Refund policy

1. Refund Policy

At Vorelle, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Window

You have 30 days from the date you receive your order to request a refund or return. After this period, we are unfortunately unable to offer a refund or exchange.

Conditions for Return

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, with all tags and accessories included.
You must provide proof of purchase (order number or receipt).

Items that show signs of use, damage caused by the customer, or that are returned without their original packaging may not qualify for a full refund.

How to Request a Refund

Contact us at contact@vorelle.store within 30 days of receiving your order. Please include your order number and the reason for the return.
Wait for confirmation. Our team will review your request and reply with return instructions, including the return shipping address.
Ship the item back using a trackable shipping service. The customer is responsible for the return shipping cost unless the return is due to a defect or our error.
Receive your refund. Once we receive and inspect the item, we will notify you by email about the approval or rejection of your refund.

Refund Processing Time

Once your return is approved, your refund will be processed to your original method of payment within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Non-Refundable Items

The following items cannot be returned or refunded:

Gift cards and promotional vouchers.
Items marked as "Final Sale" or sold at clearance prices.
Personalized or custom-made products.
Items damaged due to improper use or normal wear and tear.
Items returned more than 30 days after delivery.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at contact@vorelle.store within 7 days of delivery, including photos of the issue. We will arrange a replacement or full refund at no additional cost.