Legal notice

VORELLE — Legal Notice & Contact Page

Legal Notice

Website Operator

This website (vorelle.store) is operated by VORELLE, an online retail store delivering products directly to consumers worldwide.

For all enquiries, complaints, or legal matters, please contact us at: Email: contact@vorelle.store

All customer support and commercial communication is handled electronically. We aim to respond to all messages within 24 to 48 hours on business days.

Nature of the Business

VORELLE operates exclusively as an online retailer. We do not maintain a physical retail location open to the public. All sales, customer service, and after-sales support are provided through our website and email.

Applicable Law and Jurisdiction

This website and all transactions made through it are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence apply.

Consumer Rights

Customers shopping at VORELLE benefit from the protections set out under UK law, including but not limited to:

Consumer Rights Act 2015 — covering the quality, description, and fitness for purpose of products
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — including the 14-day cooling-off period
UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 — protecting your personal data

Nothing in our policies excludes or limits your statutory rights as a consumer.

Intellectual Property

All content published on this website — including but not limited to the VORELLE name, logo, brand identity, product designs, text, images, photography, graphics, videos, and software — is the property of VORELLE or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or create derivative works from any part of our content without our express written consent. Unauthorised use may result in legal action.

Accuracy of Information

We make every effort to ensure that the information published on this website is accurate, complete, and up to date. However, VORELLE accepts no liability for:

Typographical errors or inaccuracies in product descriptions, prices, or availability
Temporary unavailability of the website due to maintenance or technical issues
Differences between product images and the actual item due to screen settings, lighting, or photography

Where errors are identified, we reserve the right to correct them and to cancel, amend, or refuse any order affected, even after order confirmation.

External Links

Our website may contain links to third-party websites or services. VORELLE is not responsible for the content, privacy practices, accuracy, or availability of any external sites. Visiting linked sites is at your own risk, and you should review their terms and privacy policies before use.

Limitation of Liability

To the fullest extent permitted by law, VORELLE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or the products purchased through it.

Nothing in this notice excludes or limits our liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under UK law

Out-of-Court Dispute Resolution

If you have a complaint that we have not been able to resolve directly through customer service, you may seek alternative dispute resolution. UK consumers can contact:

Citizens Advice at citizensadvice.org.uk for free consumer guidance
The UK Information Commissioner's Office (ICO) at ico.org.uk for data protection complaints

We are committed to resolving disputes amicably and in good faith.

Reporting Infringements

If you believe any content on this website infringes your intellectual property rights, breaches applicable law, or violates third-party rights, please contact us immediately at contact@vorelle.store with full details. We will investigate and respond promptly.

Privacy and Data Protection

Information about how we collect, use, and protect your personal data is set out in our Privacy Policy, which is available on our website. You may exercise your data protection rights at any time by emailing contact@vorelle.store.

Related Policies

This Legal Notice should be read together with our other store policies:

Privacy Policy
Terms of Service
Refund Policy
Shipping Policy

Changes to This Notice

This Legal Notice may be updated from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on this page, with the date of the last update noted at the bottom.

Contact

For any legal, compliance, or general enquiries, please email us at contact@vorelle.store.

Contact Us

Get in Touch

We're here to help. Whether you have a question about an order, need support with a product, or want to share feedback, our team is ready to assist you.

Email Us

The fastest way to reach VORELLE is by email:

contact@vorelle.store

We aim to respond to all enquiries within 24 to 48 hours, Monday to Friday (excluding UK public holidays). During sales, holidays, or peak periods, response times may be slightly longer — thank you for your patience.

What to Include in Your Message

To help us respond as quickly and accurately as possible, please include:

Your order number (if your enquiry is about an existing order)
A clear description of your question, issue, or request
Photos or screenshots, where relevant (e.g., for damaged or incorrect items)
The best email address to reach you at

The more detail you provide upfront, the faster we can resolve your enquiry.

Common Reasons to Contact Us

Orders & Shipping

Tracking your order or checking delivery status
Updating shipping information
Questions about delivery times — see our Shipping Policy for full details

Returns & Refunds

Requesting a return or refund
Reporting a damaged, defective, or incorrect item (please contact us within 7 days of delivery)
Exchange requests
Full details available in our Refund Policy

Products

Sizing, materials, or product specifications
Availability and restock enquiries
Personalised product recommendations

Privacy & Data

Exercising your rights under UK GDPR (access, deletion, correction of your data)
Questions about how your information is used — see our Privacy Policy

General

Feedback, suggestions, or testimonials
Press, partnership, or business enquiries

Expected Response Times

Type of Enquiry	Response Time
Order and shipping questions	Within 24 hours (business days)
Returns and refunds	1–2 business days
General enquiries	24–48 hours
Privacy and data requests	Up to 30 days (per UK GDPR)

Contact Form

You can also reach us by filling out the contact form on this page. Please provide your name, email address, and a detailed message, and we'll get back to you as soon as possible.

(Note: Shopify automatically generates the contact form when you assign the "contact" template to this page in your admin panel.)