Contact information

4. Shipping Policy

At Vorelle, we want your shopping experience to be smooth from checkout to delivery. Below you will find all the details about our shipping process.

Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

During high-demand periods (such as sales or holidays), processing times may be slightly longer. We will notify you if any significant delays occur.

Shipping Methods

We offer the following shipping options at checkout:

Standard Shipping: the most affordable option, ideal for non-urgent orders.
Express Shipping: faster delivery for time-sensitive orders.
Tracked Shipping: includes a tracking number so you can monitor your package.

Shipping costs and available methods are calculated at checkout based on your location and order weight.

Estimated Delivery Times

Estimated delivery times after dispatch:

Domestic orders: 5 to 10 business days.
International orders: 10 to 25 business days, depending on the destination country and customs processing.

Please note that these estimates are not guaranteed, as delivery may be affected by carrier delays, customs inspections, weather conditions, or other factors beyond our control.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment. If you do not receive tracking information within 5 business days of placing your order, please contact us at contact@vorelle.store.

International Shipping

We ship worldwide. Please be aware of the following when ordering internationally:

Customs and import duties: the customer is responsible for any taxes, duties, or fees charged by the destination country. These charges are not included in the product or shipping price.
Delivery delays: international shipments may be delayed by customs procedures.
Restrictions: some countries may restrict the import of certain products. It is the customer's responsibility to verify local regulations before ordering.

Lost, Damaged, or Delayed Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at contact@vorelle.store within 7 days of the expected delivery date. Please include:

Your order number.
A description of the issue.
Photos of the damaged item or packaging (if applicable).

We will work with the carrier to resolve the issue and offer a replacement, refund, or alternative solution as appropriate.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. Vorelle is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately at contact@vorelle.store — we will do our best to update the address before dispatch.