Privacy policy

2. Privacy Policy

This Privacy Policy describes how Vorelle ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from our store.

Information We Collect

When you interact with Vorelle, we may collect the following information:

Personal identification data: name, email address, phone number, billing and shipping address.
Payment information: processed securely by our third-party payment providers (we do not store full credit card details).
Order information: products purchased, order history, and customer service interactions.
Technical data: IP address, browser type, device information, and pages visited on our website.
Marketing preferences: subscription status to our newsletter and communication preferences.

Why We Collect Your Information

We use your data to:

Process and fulfill your orders.
Communicate with you about your purchases, shipping updates, and customer support requests.
Improve our website, products, and services.
Send promotional emails and newsletters (only if you have opted in).
Comply with legal obligations and prevent fraud.

How We Store and Protect Your Data

Your information is stored securely on servers managed by Shopify and other trusted service providers. We use industry-standard security measures, including SSL encryption, secure payment gateways, and restricted access to personal data, to protect your information from unauthorized access, alteration, or disclosure.

While we take all reasonable steps to safeguard your data, no online transmission is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your preferences and shopping cart contents.
Analyze website traffic and user behavior.
Deliver relevant advertising and personalized content.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Sharing Information with Third Parties

We do not sell or rent your personal information. However, we may share your data with trusted third parties who help us operate our business, including:

Payment processors (e.g., Shopify Payments, PayPal, Stripe) to process transactions.
Shipping carriers to deliver your orders.
Marketing platforms to send communications (only with your consent).
Analytics providers (e.g., Google Analytics) to understand website performance.

We may also disclose your information when required by law or to protect our legal rights.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request the correction or deletion of your data.
Object to or restrict the processing of your information.
Withdraw consent for marketing communications at any time.
Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at contact@vorelle.store.

Children's Privacy

Vorelle does not knowingly collect personal information from children under the age of 13 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.